Return and Refund Policy

At Vyloom , we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Proof of purchase (order confirmation or receipt) is required.

• Returns are accepted only for products purchased directly from vyloom.

2. Return Timeframe

• Customers may request a return within 48 hour of receiving the product.

• After this period, returns will not be accepted.

3. Refund Process and Timing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 24 hours to 72 hours and credited to your original payment method.

• Please note that bank or card processing times may vary.

4. Exchange Options

• If you prefer an exchange, we will replace the item with the same product in a different size/color (subject to availability).

• Exchanges must be requested within the 48 hours return window.

5. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us immediately at info@vyloom.in with photos of the product.

• We will arrange a replacement or issue a full refund at no additional cost.

6. Non‑Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Discounted or clearance items

• Personal care products (for hygiene reasons)

• Customized or personalized merchandise

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery.

• In cases of defective or wrongly shipped products, Vyloom will cover the return shipping charges.